At Maison Ttelrom, some fragrances are simply worth the wait. Our preorder program gives you the opportunity to reserve decants of sought-after colognes and perfumes before they become available for immediate shipment.

Please review the following policy carefully before placing a preorder.

What Is a Preorder?

A preorder allows you to purchase and reserve a fragrance decant before Maison Ttelrom has the fragrance available for immediate fulfillment.

Preorders may be offered for fragrances that are:

• Difficult to locate or purchase through reliable sources

• Available only in limited quantities

• Recently released or temporarily sold out

• In high demand due to popularity

• Less accessible because of distribution or availability

• Being sourced specifically to fulfill customer requests

When you place a preorder, you are reserving your selected decant size for a fragrance that will be prepared and shipped once it becomes available.

Preorder Availability

Preorder fragrances are identified on their individual product pages.

Please read each product description carefully before purchasing. Any estimated availability date, expected sourcing timeframe, or other preorder details will be listed when that information is available.

Because fragrance availability can change without notice, estimated dates are not guaranteed.

Payment at Checkout

Unless otherwise stated on the product page, preorder purchases are charged in full when the order is placed.

Your payment reserves the fragrance and decant size selected at checkout. It does not mean the fragrance is currently in stock or ready for immediate shipment.

Prices are secured at the time your preorder is confirmed. If the fragrance becomes more expensive after your purchase, we will not increase the price of an existing confirmed preorder unless a change is discussed with you and approved in advance.

Sourcing and Availability

Maison Ttelrom sources fragrances carefully to help maintain authenticity, quality, and product integrity.

Some fragrances may take additional time to obtain because of limited inventory, retailer restrictions, supplier delays, high demand, production changes, or unexpected availability issues.

We may need to wait for restocks, incoming shipments, confirmed allocations, or an appropriate purchasing opportunity before we can begin preparing your order.

Although we make every reasonable effort to obtain each preorder fragrance, availability cannot be guaranteed until the fragrance has been successfully secured.

Estimated Preorder Timeframes

Any estimated preorder timeframe shown on a product page refers to when the fragrance is expected to become available for fulfillment.

This estimate is separate from both order processing and shipping.

Your preorder timeline generally includes three stages:

1. The fragrance is sourced or received by Maison Ttelrom.

2. Your selected decant is prepared and packaged.

3. Your package is shipped using the delivery method selected at checkout.

Sourcing times vary by fragrance and may be shorter or longer than initially expected.

Processing After the Fragrance Arrives

Once the preorder fragrance has been received and is ready for fulfillment, please allow 1–5 business days for your decant to be prepared, inspected, packaged, and shipped.

The 1–5 business day processing period begins only after the fragrance becomes available, not on the date the preorder is placed.

Processing time does not include shipping transit time.

Business days are Monday through Friday, excluding weekends and recognized holidays.

Shipping and Delivery

After your preorder has been processed, shipping time depends on the shipping method selected at checkout.

Available options may include:

• USPS Ground Advantage: Approximately 2–5 business days in transit.

• UPS 3 Day Select: 1–5 business days for processing, plus approximately 3 business days in transit.

• FedEx Standard Overnight: Approximately 1 business day in transit, when the fragrance, destination, and carrier requirements allow.

Shipping estimates begin once the carrier receives your package. Carrier schedules, delivery locations, weather conditions, holidays, and other circumstances may affect delivery times.

Selecting expedited shipping does not move your preorder ahead of other customers or shorten the time needed to source and prepare the fragrance.

Because fragrances may contain alcohol, certain shipping services or destinations may be restricted.

Order Confirmation and Updates

After placing your preorder, you will receive an order confirmation email.

We may provide additional updates when:

• The fragrance has been successfully sourced

• The expected availability date changes

• Your order enters the preparation stage

• Your package has been shipped

When your order ships, you will receive a shipping confirmation email with tracking information.

Please ensure your email address is entered correctly and check your spam or promotions folder if you do not see our messages.

Limited Quantities and Fulfillment Order

Some preorder fragrances are available in very limited quantities.

When inventory is restricted, orders are generally prepared in the order they were received and paid for.

Placing a preorder reserves your requested decant size, subject to the fragrance becoming available and Maison Ttelrom being able to obtain the necessary quantity.

If available inventory is insufficient to fulfill every preorder, affected customers will be contacted regarding their options.

Orders Containing Preorder and In-Stock Items

If your purchase includes both preorder items and fragrances that are currently in stock, the entire order may be held until all items are ready to ship together.

If you would like available items shipped separately, please contact us before placing your order or as soon as possible afterward.

Separate shipments may require additional shipping charges.

To avoid delays, we recommend placing preorder items and in-stock items in separate orders.

Preorder Cancellations

Preorders often involve reserving limited inventory or sourcing a fragrance specifically for customer demand.

Cancellation requests are considered only if the fragrance has not already been purchased, reserved, allocated, decanted, packaged, or prepared for shipment.

Approved customer-requested cancellations are subject to a 5% cancellation fee, consistent with our Refund Policy.

Once Maison Ttelrom has committed to purchasing or reserving the fragrance for your preorder, cancellation may no longer be available.

A preorder cannot be canceled after the fragrance has been decanted, the order has been fulfilled, or the package has been shipped.

These terms do not limit cancellation or refund rights that apply under applicable law.

Delayed or Unavailable Fragrances

If a preorder fragrance is delayed, we will provide an update when new information becomes available.

If we determine that a fragrance cannot be sourced, has been discontinued, or is otherwise unavailable, we may offer you the choice of:

• Continuing to wait for a future restock

• Selecting another available fragrance or product

• Receiving store credit, if you choose that option

• Receiving a full refund to your original payment method

If Maison Ttelrom cancels your preorder because we cannot obtain the fragrance, no cancellation fee will be charged.

When applicable law requires additional notice, your consent to a revised shipping date, or an opportunity to cancel a delayed order, we will provide those options.

Fragrance Variations

Fragrance manufacturers may change packaging, bottle appearance, batch codes, formulations, or product presentation over time.

Minor variations in scent, color, performance, or presentation between production batches may occur and do not necessarily indicate a defect or authenticity issue.

Maison Ttelrom independently decants authentic fragrances into travel-size bottles. Unless expressly stated otherwise, we are not affiliated with, sponsored by, or endorsed by the original fragrance manufacturer.

Address and Contact Information

Please confirm that your shipping address, email address, and other order information are correct when placing your preorder.

Because preorders may take additional time to fulfill, notify us promptly if your shipping address changes before your order is sent.

Address updates are not guaranteed after an order enters fulfillment or a shipping label has been created.

Refund and Final Sale Terms

Once a preorder fragrance has been decanted or shipped, the purchase is subject to Maison Ttelrom’s Refund Policy.

Due to the personal-use nature of fragrance products and the risk of contamination or tampering, fragrance decants are generally final sale.

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery and include your order number and photographs of the package and affected items.

Questions About Your Preorder

If you have questions about a preorder fragrance, its estimated availability, or the status of your order, please contact Maison Ttelrom using the contact information provided on our website.

Include your order number so we can assist you as quickly as possible.

Thank you for trusting Maison Ttelrom to help you discover fragrances worth waiting for.