Shipping policy

At Maison Ttelrom, every order is prepared with care because great fragrance deserves a great arrival. Below is everything you need to know about processing times, shipping options, tracking, and delivery.

Order Processing Time

Please allow 1–5 business days for your order to be processed, prepared, and packaged before it ships.

Processing time is separate from shipping time and is not included in the estimated delivery timeframe.

Business days are Monday through Friday, excluding weekends and recognized holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Selecting an expedited shipping method does not shorten the processing period. Shipping estimates begin once your order has been handed over to the carrier.

Shipping Options and Delivery Times

We offer the following shipping options at checkout:

USPS Ground Advantage
Estimated delivery: 2–5 business days after your order ships.

UPS 3 Day Select
Estimated delivery: 3 business days after your order ships, when available and permitted for the products and destination selected.

FedEx Standard Overnight
Estimated delivery: 1 business day after your order ships, when available and permitted for the products and destination selected.

Shipping prices are calculated and displayed at checkout. Overall shipping transit times typically range from 1–5 business days, depending on the shipping method you choose.

Please remember: expedited shipping means faster transit after shipment; it does not mean your order will be processed or delivered the same day it is placed.

Estimated Total Delivery Time

Your total delivery timeframe includes both processing and shipping:

  • USPS Ground Advantage: 1–5 business days for processing, plus approximately 2–5 business days in transit.

  • UPS 3 Day Select: 1–5 business days for processing, plus approximately 3 business days in transit.

  • FedEx Standard Overnight: 1–5 business days for processing, plus approximately 1 business day in transit.

All delivery estimates are calculated in business days and begin once your package has been accepted by the shipping carrier.

Order Confirmation

Once your purchase is complete, you will receive an order confirmation email with your order details.

Please review this email carefully to confirm that your items, contact information, and shipping address are correct.

If you do not see your confirmation email, check your spam, junk, or promotions folder before contacting us.

Shipment Notifications and Tracking

When your order ships, you will receive a shipping confirmation email containing your tracking number and a link to follow your package’s journey.

Tracking information may take 24–48 hours to appear or update after your shipping label has been created.

Once your tracking information becomes available, you can monitor your estimated delivery date and shipment status directly through the carrier.

Shipping Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order. This includes:

  • Recipient’s full name

  • Street address

  • Apartment, suite, or unit number, when applicable

  • City, state, and ZIP code

Maison Ttelrom is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided at checkout.

If you notice an address error, contact us as soon as possible. We will do our best to make corrections before the order ships, but changes cannot be guaranteed once processing is underway or a shipping label has been created.

Orders returned because of an incorrect or incomplete address may require an additional shipping fee before they can be resent.

Shipping Delays

While we do our best to get your fragrance on its way promptly, delivery timelines are estimates and cannot be guaranteed.

Packages may occasionally take longer to arrive due to carrier scheduling, delivery location, severe weather, holiday demand, transportation disruptions, or other circumstances outside our control.

Once your package has been accepted by the carrier, Maison Ttelrom cannot control carrier-related delays. If your shipment appears significantly delayed, contact us, and we will do our best to help.

Fragrance Shipping Restrictions

Because many fragrances contain alcohol, certain shipping methods or delivery destinations may be restricted by carrier policies and transportation regulations.

Shipping options displayed at checkout are subject to product eligibility, carrier acceptance, and destination availability. If a selected shipping method cannot legally or safely be used for your order, we may contact you to arrange an eligible alternative.

Lost, Damaged, or Missing Packages

If your package arrives damaged, appears lost in transit, or is marked as delivered but cannot be located, please contact us as soon as possible with your order number and tracking information.

For damaged shipments, please retain the packaging and provide clear photos of the package and its contents so we can help review the issue and, when appropriate, assist with a carrier claim.

Questions About Your Order

If you have questions about processing, tracking, delivery, or your shipping address, please contact Maison Ttelrom through the contact information provided on our website.

Thank you for shopping with Maison Ttelrom. Your next favorite fragrance is on its way—beautifully packaged and worth the wait.